Customer Service Policy
Our overall company goal is to provide an outstanding product that brings a high level of honour to loved ones. We combine a team of skilled individuals that are attentive to detail and hold a devotion to making each project exceptional.
Countless precautions are taken in the manufacturing of your personal item. Orders are never stamped out in mass, but are handled individually, as if our own. Instructions are followed carefully to bring exactly whatever your design may be.
While extraordinary care is taken in forming, manufacturing, and engraving your order, there are times when delays can occur. We maintain to be prompt in our manner of notification should needed materials arrive late, errors cause reconstruction, or other unforeseen problems. Within 5 working days, you will be notified of any delays in shipment and a new arrival date arranged.
When a product is meant to last a lifetime, our company will make every effort to deliver the best quality with precise detail to make your satisfaction complete.
We believe that you will get long lasting satisfaction from your Forever Shining product.
If you wish to get in contact with us about making an order, or have a pre-existing order with us, do not hesitate to contact us.
Returns and Refunds
Finding the right product can be tedious. You have to be patient and persistent, if you want to have your money’s worth. You may be happy with some purchases, but you may become frustrated with others. If you find yourself purchasing an item from our site, we recommend that you check your purchase first before finalizing or confirming it. Be sure that it is what you really want.
Having so many choices can be confusing, even for a prolific online shopper. You may become too busy to double-check the products that you want. This usually ends up in a bad purchase because the item you received in the mail is not what you thought you selected online. It may be damaged, have the wrong color, too big, too small, or even the wrong brand. When this happened to you, it makes you regret even visiting the online shopping site.
Unsatisfactory purchases may happen because the item looked different on the monitor from what it is in real life. The product may also fail to perform properly when it arrives at your door. This can be considered as a consumer crisis, which is not what online shopping sites want for their patrons. We only want you to have the product that you have specifically selected from the myriads of products that we have.
Unfortunately, we cannot issue any refunds if you somehow make a mistake, so it is important to ensure all spelling, layout and photographs are to your satisfaction before you proceed with payment. However, you can choose to exchange the product or ask for a refund, if you do end up with a product that isn’t accurately described, different from the sample, and/or faulty. We are always happy to make sure that you get what you really want from our site.
For any refund, credit, or exchange, please present a proof of purchase. We always strive to provide you with the best service possible.
Proof of purchase is required for any refund, exchange or credit.
If you do experience an issue with your product, do not hesitate to contact us on +61 8 6191 0396 or send us an email.
Privacy Policy
Forever Shining is committed to protecting your privacy in your dealings with our organization.
Collection of Information
‘Personal Information’ is defined in the Privacy Act 1988 as: Information or an opinion (including information or an opinion forming part of a database), whether true or not and whether recorded in a material form or not, about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion. The collection of personal information is necessary for: the general operation of our business, or to provide you with the products and/or services we provide, or for employment purposes.
Disclosure
Forever Shining will not provide any personal information collected, to any persons outside of Forever Shining, other than to provide the services or products that you requested, or other than for employment, or legal, or lawful purposes. This may (but not limited to) include disclosing information to Legal/Law Enforcement Agencies/Agents, previous and/or future Employers, and Government agencies such as (but not limited to) the Australian Taxation Office, WorkCover, Job Network members, Employment Agencies, Department of Social Services, and Child Support Agencies. Forever Shining may also use personal details, including where necessary, disclosing to third parties, so that we may be able to send information to you about our services or products, or, so that we may add you to our mailing list for our Newsletter, or so we can send a thank you for using our services, gifts, etc. This policy applies only to Forever Shining and not to other websites of Companies or organizations to which the Forever Shining website may be linked. Other than stated above, Forever Shining will not disclose personal information, unless you have authorized us to do so.
Access and Correction: personal data
If at any time the personal information you have supplied to Forever Shining needs to be accessed by yourself, or altered in any way, this will be provided only to the person/s named on such information and only by written application accompanying suitable identification.
Security
Whilst Forever Shining takes reasonable steps to protect your personal information, sending and receiving information over the Internet is always at your own risk. No guarantee can be given that information sent over the Internet is completely secure.
Contact
Should you have any questions or complaints about privacy issues please contact Forever Shining at:
PO Box 1268
Bibra Lake DC, WA 6965
Australia